Legal notice

■ Store Name: Gachazou -GACHAZOU-
(Secondhand Dealer License Number: Nagano Prefectural Public Safety Commission No. 481102400011)

■ Seller: Ayumu Tsujio
■ Responsible Representative: Ayumu Tsujio
■ Address: 808-27-2, Uedahara, Ueda-shi, Nagano 386-1102, Japan
■ Phone Number: 050-1530-7650
Please note that we are a small team and do not provide phone support as a general rule.
For inquiries, please contact us via email or the contact form.

■ Email Address: ammac@ymail.ne.jp
■ Business Hours: Weekdays 10:00–17:00 (excluding weekends, public holidays, and New Year holidays)
Inquiries received outside business hours will be responded to on the next business day or later.

■ Product Pricing: Listed on each product page
■ Additional Charges: Shipping fees and customs duties (if applicable)

■ Domestic Shipping

All prices include consumption tax.
Carrier: Japan Post

  • Yu-Pack (with tracking and insurance): Flat rate ¥650 nationwide (excluding Okinawa and some remote islands)
    Note: Okinawa and certain remote islands: from ¥1,250
  • Letter Pack Plus (express, tracking, no insurance): Flat rate ¥400
  • Letter Pack Light (express, tracking, no insurance): Flat rate ¥200
  • Click Post (tracking, no insurance): Free nationwide shipping

*If you choose Cash on Delivery, specify delivery date/time, or purchase multiple items exceeding small parcel size, shipping will be via Yu-Pack only.

*Please note that we cannot be held responsible for any loss or damage during delivery if a shipping method without insurance is selected.

■ International Shipping

  • Asia region: Japan Post EMS (with tracking and full insurance)
  • US and Europe: FedEx FICP (with tracking and limited insurance)

■ Available Countries:
United States, United Kingdom, Italy, France, Germany, Netherlands, Spain, Hong Kong, South Korea, Taiwan, Singapore, Thailand, Philippines, Vietnam, Malaysia

■ Shipping Fees:
Calculated automatically at checkout based on destination and weight

■ Customs, GST, VAT, and Other Import Fees:
Prices on our site do not include customs duties, GST, VAT, or other import-related taxes.
Such fees may be charged upon delivery and are the responsibility of the customer.
Please contact your local customs office or shipping carrier for details.

■ Payment Methods and Timing

・For Domestic Customers:
Credit Cards, Apple Pay, Google Pay, Shop Pay, iDEAL, PayPal, PayPay, Paidy (postpaid), Convenience Store Payment, Bank Transfer

・For International Customers:
Credit Cards, Apple Pay, Google Pay, Shop Pay, iDEAL, PayPal

■ Payment Timing:
Credit Card: Payment is confirmed at the time of order
Convenience Store (Japan only): Please pay within 3 days of order. Orders will be canceled automatically after the deadline
Bank Transfer (Japan only): Please transfer within 3 days. Shipment will occur after payment confirmation
Paidy (Postpaid, Japan only): Pay by the due date stated on the invoice
Note: Paidy is not available for pre-order items

■ Shipping Timeframe

Items are stored in our warehouse. Shipping may take 1 to 4 business days after the order is confirmed.
We strive for quick dispatch, but we appreciate your understanding.
Please check the shipping details on each product page.

■ Delivery Method: Shipment by courier

■ Returns, Defective Items, Cancellations: Please refer to our return policy
■ Return Period: Within 10 days of receipt